I found their website a bit confusing to use, but I stuck with it and got a price quote. WOW! I was surprised at the extremely high rates they had. I have called around and their pricing was the highest so far. So while I cannot review their home warranty service, I can review their pricing.
- Jimmy D.
I’ve had two issues with this company. My hot water heater broke within a few months of moving into my new house. That was not an emergency so it took them over a week to get someone out to my house. The first person that came was just for an inspection to tell me that my water heater had rusted out which I told AHS on the phone. It then took another week to get a new water heater but the contractor that came “did not know” he was supposed to bring it with him so he did not have it. They finally sent someone on a weekend and he did not have the right parts to do the vent so he used a coat hanger to adjust it. On top of paying the $60 service fee, I also ended up paying over $300 for “code upgrades.” I called them about this several times and never had a beneficial response.
The second issue I have is in Mobile, AL in August my air conditioner broke on a 100+ degree day and they informed me that, although that was indeed hot, it was not considered emergency conditions so I would have to wait for their contractor to contact me to schedule an appointment. I only have this warranty because it came with the house and I will not be renewing it.
- Justin, GA
A/C has been broken since 13 July 2010. Still not fixed. Have called and called AHS (to include Customer Relations Supervisor-James Leslie, he won’t return calls) with no resolution. It has been determined that the evaporator coil is bad, so they want to replace air handler. They wanted to charge me $525 on top of my warranty premium. After questioning the charges, I’ve gotten it down to $85.50 which is for the disposal. I wouldn’t be paying that but if I want my A/C fixed, I have to agree to that. The biggest charge of the $525 was for the plenum. And, it specifically states that plenum is covered. This company is a SCAM AND RIRPOFF. Try another home warranty company.
- Christian, IL
I’ve been with AHS for over 10 years and most of the time have had good experiences. I’ve used it for a number of appliances, plumbing, electrical issues and always felt that the outcome, whether a replacement or a repair, was very fair. I’ve had no problems with contacting the company to request service and the service people sent out are usually on time and curteous. But I do question the quality of the service on some repairs. The most recent service was with my furnace, which had to be replaced but I found out that AHS would only pay for a really cheap, stripped down system. And I couldn’t find any background/experience info on the company sent by AHS so I didn’t trust their work. I ended up taking the cash payout (which unfortunately was one fourth of the actual cost)so I could go with a reputable/well known company. This was the only experience I found unsatisfactory.
- Noell, MO
I recently filed a cliam for an airconditioner coil replacement, which was covered under my warantee. When I recieved the quote for the “excess” charges not covered it amounted to what the cost of a complete coil replacement from a competitive company (non AHS) would have been with out the warantee claim. in reality, AHS has no out of pocket expenses and the complete cost was passed on to me the comsumer. At this point, I will more than likely not renew this agreement with AHS.
- Angela, CA
We bought our 1000 sq ft home in April. We purchased a warranty with American Home Shield. The air conditioning failed in June and the nice fellow from Fuse came through and fixed it immeidately, within a few days… The air conditioner failed in the 3rd week of July and we are still without air conditioning. It has been in the high 90’s and low 100’s… My work has gone to working nights to avoid the heat, so I’m having to try and sleep during the day with no air con. The service guys came out from Fuse and they immediately diagnosed a failed compressor. They indicated that the company would probably want to cash out rather than pay to have the unit fixed. He suggested an upgrade to better, more efficient heat pump and air con. That was okay. I finally got a voicemail back from American Home Shield and they said we had some options to discuss. I called them and the “option” was to give me $900 and not fix the unit. They indicated that it was undersized for the house. I told them that a 1000 sq ft house is well-supported by a 2.5 ton unit. They said that they would give me to the Authorization Department and the direct number if the call fails. I stayed on hold for 20 minutes, 2 x’s. I called the direct number and was on hold for 10 minutes and I gave up… It sounds like I may be experiencing the beginning of a similar experience of many of the other people that have written in. I need my air conditioning fixed now. I will return with updates to this situation. Thanks,
- Kristen, ID
I decided to shop for a new home warranty company for my home & rental properties because I was tired of paying too much and always waiting around for days before repairs were made. I found AHS on line and was sold by the simple statement that they have a 24/7 claims center. My 2 previous home warranty companies could not beat that. I recently had 3 service calls within 1 month. In each instance, the breakdown occurred after 330p and/or on a Sunday. With each request I spoke with Simon and I was thrilled that I could call my own repair company out and have repairs done immediately instead of waiting for someone to show up that I did not know and not knowing when. Each of the repairs were immediately approved and I promptly received reimbursement less my deductibles. Keep it this easy and I’m keeping AHS! Thanks Again Simon!!
- Lorance Morey
My AC repair was done to satisfaction except for the fact that the service provider, twice, gave me appointments that they did not keep.
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